APPENDIX A
V-Director™ Functional Specifications
By Artistic! Communications, Inc.
V-Director™ voiced-activated automated answering services offer the following functionality to business users:
ü Provides your company with a unique toll-free number.
ü Answers calls with a greeting specifically designed for your distinctive company or services.
ü Routes callers to the telephone number* of your company’s user or to the department requested by the caller.
ü Screens calls to determine caller’s name and allows the user to decide whether to accept the call or sent it to voicemail.
ü Users can specify routing preferences using a web browser via an Internet connection**.
ü Provides users the ability to retrieve messages from a telephone or from the web (internet).
* Telephone numbers must terminate within the United States and Canada. Surcharges as specified in the V-Director™ price list may apply. V-Director™ cannot connect callers to pay per call services.
** Access to internet and appropriate multimedia hardware at the user’s location is the responsibility of the user and not provided by Artistic! Communications, Inc. and/or its provider, Emergence Corporation. Furthermore, under no circumstances, including, but not limited to, negligence, shall Artistic! Communications, Inc. or Emergence Corporation, its subsidiary companies or affiliates be liable for any direct, indirect, incidental, special or consequential damages, including but not limited to, damages to hardware and software, that result from the use of, or the inability to use, the V-Director™ website. You specifically acknowledge and agree that Artistic! Communications, Inc. and Emergence Corporation is not liable for any defamatory, offensive or illegal conduct by any user.
*** Money Payment for Voice Services is $89.95 and all other charges based on user access.
Vendor, EMERGENCE CORPORATION to charge nominal monthly access fee of $39.95
per month.
(Additional setup and account fees are subject to apply at time of account
setup and activation.)
APPENDIX B
V-Director™ Price List *
Effective As Of 05/01/2001
Monthly Service
Charge: $89.95 per Toll-Free Number
Requested
Usage Charge: $.10 per minute
One-time setup fee $250.00 per Account
Automated
Toll-Free $850.00 Activation Fee
Answering Service
Surcharges:
Calls originating from pay
phones $0.30 per call
Originating/Terminating
In Canada $0.10 per minute surcharge
Originating/Terminating
In Alaska/Hawaii $0.10 per minute surcharge
Optional Items:
Subsequent
recording of corporate greeting:
$250.00 One-time charge to activate
Message on Hold
corporate recording of your
Company's commercials and advertisements
played for your caller while holding:
$650.00 Message on Hold Terminal
$450.00 Corporate Scripts (5 Thank You's)
and Standard Message Greetings
$175.00 Account Setup
$250.00 Activation
Automated Voice Messaging Service - $750 (USA)
Automated Voice Messaging Service - $650 (Int'l)
Virtual with/Secretary & Automated Service - $850 (USA)
Virtual with/Secretary & Automated Service - $950 (Int'l)
SECURITY DEPOSIT REQUIRED: $350.00 (US&Int'l)
Subsequent Additional User (after original setup):
$15.00 per User on Account
Ohio Service Tax of 5.75% applies to all items.
* New York Service Tax of 8.5% applies to account setup and activation only.
Setup Fee includes one-time professional
recording of your corporate greeting and establishment of up to 10 user
accounts.
* Security Deposits are non-refundable when service has been cancelled
within the first Ninety (90) Days of service. When
service has met minimum activation time of Ninety (90) Days, all
proceeds paid for Security Deposit will be refunded to client.
If Cancellation of Service or Termination exists within the first
Ninety (90) Days or client fails to make payments for services,
Security Deposit will not be refunded for any reason on a
delinquent, pastdue, and/or cancelled account. An early service
Cancellation Fee will be deducted from the client's checking
account, or charged to client's credit card when payments have not
been met in a timely manner. If payments are not
available to agency, client shall remain responsible for any and/or all
charges
incurring, and a refund will not be considered for any
reason.
APPENDIX C
V-Director™ Client Information
Company Information
Company Name: Tradename: (If any)
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Company Address:
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City, State, Zip Code:
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Contact Name:
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City, State, Zip Code:
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Contact Home Telephone: (Including Area Code)
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Contact Work/Office Telephone: (Including Area Code)
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FAX NUMBER: (Including Area Code)
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Contact Email:
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APPENDIX D
V-Director™ Credit Card Information
Debit Cards Are Welcome
The credit card number and expiration date provided here will be billed each month for your monthly payment by Emergence Corporation. Artistic! Communications, Inc. will forward an Invoice for your Toll-Free monthly service payment each month.
MONTHLY ACCOUNT BILLING INFORMATION ONLY
Cardholder Name: (PLEASE PRINT CLEARLY)
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First Name Last Name
Cardholder Billing Address:
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City, State, Zip Code:
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Credit Card Number:
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CC Expiration Date: AVC # (3-digits) on back of card
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Type of Service Requested (Please select one.)
□
Automated System w/Personal Secretary - $850.00 + Activation, Setup
and Security Deposit
□ Automated System without Personal Secretary - $750.00 + Activation, Setup
and Security Deposit
□ Live Operator Services w/Messaging - $1,100.00 + Activation, Setup
and Security Deposit
□ INTERNATIONAL: □Automated w/Secretary or □Automated Only
□ (Int'l w/Secretary - $950.00 + Activation, Setup and Security Deposit)
□ (Int'l / Automated Only - $650.00 + Activation, Setup and Security Deposit)
PAYMENT WORKSHEET
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SERVICE TYPE |
RATE, SEC. DEPOSIT |
ACTIVATION FEE |
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$ |
| OTHER SERVICE FEES (IF ANY REQUIRED) |
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Cardholder Billing Address:
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I, _________________________________, on behalf of my company, corporation or entity listed, ________________________________ (Customer or Company), hereby authorizes Emergence Corporation to bill me monthly invoices for $29.95 for Toll-Free service lines and connection fees. I understand that my credit card will be billed by Emergence Corporation and/or its subsidiaries, affiliates, officers, agents, partners, and employees on and/or about the 25th day of the month for any and/or all amounts due and payable for my V-Director™ service, as well at time of account setup and activation. I understand that Artistic! Communications, Inc. will bill my credit card monthly in the amount of $89.95 for Automated Messaging Services, and $99.95 for use of the Message On Hold Features if I have elected to purchase On Hold Commercials for my company. I understand that my credit card will be billed accordingly and I shall remain fully responsible for the invoice when billed, and will risk termination of service if payment is not made available to Emergence Corporation and Artistic! Communications, Inc. for any reason when due.
____________________________________ _____________
Signature Date
APPENDIX E
V-Director™ Corporate Answering Greeting
This greeting will be played for all callers/calls to your V-Director™ Toll-Free Number. As an example, “Welcome to Artistic! Capital Corporation. Just say the name of the person or department you’d like to reach. If you don’t know, say “Operator”.
Write your greeting in space provided.
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When caller’s say
“Operator”, calls should be forwarded to
the telephone number indicated in the box to below:
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List Your Users
(Only those who will have a
voice mailbox.)
Client User List
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USER NO. |
FIRST NAME (OR DEPT.) |
LAST NAME |
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Options: Client may determine
to use User First & Last Names, First Name Only, Last
Name Only or indicate a particular department for the Caller to be routed to
when
completing this information. There is no additional charge for this
feature.
APPENDIX F
V-Director™ Invoice Authorization
Your signature below
confirms verification of the following monthly charges for the new Toll-Free
Automated Voice Service you are purchasing:
ü
To be billed by Artistic!
Communications, Inc.
$89.95 plus 8.5% NY Sales Tax
ü
To be billed by Emergence
Corporation
$29.95 plus all per minute charges
I,
_________________________________, on behalf of my company,
________________________________ (Customer), hereby
authorizes Artistic! Communications, Inc. or Artistic!
Capital Corporation to bill me monthly invoices for $89.95
for Toll-Free service lines. I understand that my Invoice, when
received; will be due and payable immediately once received from Artistic!
Communications, Inc.; its affiliates, officers, agents, partners, and
employees on and/or about the 25th day of the month for any and/or
all amounts due and payable for my
V-Director™
Toll-Free Voice Activated/Automated Services.
My signature below confirms receipt of this
acknowledgement and I shall agree to the terms and conditions herein.
____________________________________ _____________
Signature Date
APPENDIX G
V-Director™ Payment Methods
We accept Cashier’s Checks, Money Orders, Personal or Business Checks, Bank Wire Transfers* for payment of services for your new V-Director™ account. If you would like to pay by Fax, you may fax your check payment as instructed below; or overnight your payment.
MAKE ALL PAYMENTS TO:
Artistic! Capital Corporation
available at time of request. To ensure accuracy of
information, please send your written inquiries for an
update regarding your Credit Card Payment.
PAY BY
FAX INSTRUCTIONS:
1. Write your check out
accordingly for total amount due.
2. Complete ALL APPENDIX’S.
3.
Fax your payment and all
forms to:
1-866-RTISTIC! (1-866-784-7842)
(Our
faxlines are available 24 hours per day,
7 days per week for your convenience.)
PAY
ONLINE INSTRUCTIONS:
1.
Click Here And Register your email address to make
your payment to us online. When confirmed, your
receipt will be mailed by email to confirm your Order.
2. To receive an
Online Bill through email,
send us your email address for billing purposes.
PAY BY
EMAIL INSTRUCTIONS:
Complete all information in
email and return
to
Mylia_Spencer@Yahoo.com
or Paquita_Figueroa@Yahoo.com.
PAY BY
DIRECTMAIL:
Complete all information and
return by
Federal Express and/or Priority Mail to:
MORE
PAYMENT OPTIONS >>
Artistic!
Capital Corporation
342 E. Jericho Tpke.,
Ste. 334
Mineola,
NY 11501-2111
Attn: New Virtual Offices
* Important Notices! *
We reserve the right to charge a $85.00 return check fee on all personal
checks not honored or
returned for any reason by your financial institution. We reserve the
right to charge a $100.00
return check fee on all business checks not honored for any reason by your
financial institution.
We reserve the right to charge a credit card processing fee of $22.50 for all
Internet, Email, and
Online Payment Requests to confirm the validity of information processed thru
your credit card
provider and/or issuing bank. We reserve the right to charge a $175.00
Chargeback Fee to all
credit card customers who dispute any credit card transaction once this
application for service
has been received and processing has begun. There are no refunds
allowed for any
requests once your application has been accepted for processing.
Your Signature is required to confirm your acknowledgement of our Important
Notices.
FAXED-MAIL SIGNATURE
X _________________________________
Date: ____________
EMAIL SIGNATURE (Please type your name in all capital letters
below.)